In this session, Jim Ziegler will show technology applications to creat a synergy between internet and database sales and marketing with real-world customer relationship management techniques. The speaker will show the audience ways to break down barriers and roadblocks to genuinely bond with e-customers and phone-ins to create a personal relationship. This session takes the e-customer and proves that e-business does not hav to be sterile and impersonal. Using live online websites, the speaker will show attendees how to use the new adult social networks to create sales, as well as video blogging and video walk-arounds.