Imagine a dealership where people are focused on the goals and success of the company, where everyone continually strives to add their talents to the success and takes responsibility to make it happen, and where the environment is conducive to highly productive results. A positive mindset will make it happen. To achieve this goal, we will first develop an understanding of the major contributing factors that affect performance and behavior. We will explore the specific "how to" principles and techniques to create the positive dealership.