Every day thousands of dollars are left on the table because service advisors lack closing skills, whether they're working with a customer on the service drive, the quick service lane, or during telephone call-backs. Jeff Cowan will show you how to increase your service advisors' closing effectiveness by teaching how to avoid closing pitfalls and explaining the complexities of closing on the service drive. He'll also demonstrate the top closes and ways to handle objections in a non-threatening way that builds customer satisfaction and retention.