While most dealers and managers know how important any customer contact is, few have an idea how their telephone clients are being handled. With the rise of Internet-based call monitoring companies, one would think dealers should have unparalleled opportunity to improve sales call performance, yet most phone clients are ignored just as they were in the early '80s. This workshop will identify the 10 most common mistakes sales consultants (and sales managers!) make with incoming sales call prospects, and how to correct them immediately.