Average people with great processes can yield incredible results. Jim Ziegler shares the top projects he and his team use in dealerships to maximize profitability in sales and finance. From the premise that dealers can't afford to waste opportunities in today's volatile environment, Ziegler discusses management processes and procedures, department by department. The workshop provides dealers and senior management with an ongoing strategy to maintain high profitability, high CSI, and high volume without compromising ethics or integrity. Ziegler shares the "real-life/real-world' processes" the "'Big Dogs" use in the country's most successful dealerships.