Does your service manager know how many technicians he needs for the service department to break even or to be profitable? What is the difference between technician productivity, efficiency, and proficiency? What are the major stumbling blocks to increasing technician proficiency? How is your back parts counterperson paid and could a simple bonus plan have a major impact on technician proficiency? What else can the parts department do to fill a technician's request quickly? All these questions and more will be answered during this workshop, which will tie parts and service together to achieve increased profitability in both departments.