Every day, thousands of dollars are left on the table because most service advisors fail to master closing skills. You will learn how to substantially increase your service advisors' closing effectiveness, whether working with a customer face-to-face, on the service drive, or during telephone "call backs." You'll also learn the complexities of closing on the service drive and how to avoid closing pitfalls. Learn the top closes and ways to handle objections in a non-threatening way that builds customer satisfaction and increases customer retention.