• Are You Ready if Disaster Strikes?...Panel
• Best of Dealer 20 Group Ideas: 2006 Edition...Brad Lawson; Dick Parrish
• Dealership Valuation for Transition Planning...Diane Anderson
• Fraud & Embezzlement: How It Happens and How to Prevent It!...Ed McMillan
• Help - I've Got Kids in the Business!...Ricci Victorio; Hugh Roberts
• How to Create a 'Super Controller'...Sandi Jerome
• New Federal Laws and Regulations Affecting Automobile Dealerships...Doug Greenhaus
• Slash Your Energy Bills: Best Dealership Practices for Energy Use and Costs...Panel
• Top Five Ways to Avoid Regulatory and Compliance Attacks...Panel
  

• Automotive Purchase Process: Consumer Behavior Analysis...Nick Plakoris
• Catch 'Em and Keep 'Em: Earning Customer Loyalty from the First Encounter...Joanne Smikle
• Cutting Through the Clutter: How to Make Your Brand 'Pop'!...Nick Carrera
• Developing Your Business Development...Bryan Anderson
• Extreme Makeover: Revitalizing Your Used-Car Advertising...Dorthy Miller Shore
• How to Unlock the Potential of Your Customer Data...David Kain; Dean Evans
• Marketing and Advertising in Today's Diverse Marketplace...Scott Toland

Track 3 - Vehicle Sales - Performance and Profitability

• A Quick Fix for Your Used-Car Department: Four Unique Strategies that will Dramatically Change Your Business...Tommy Gibbs
• Advanced Business Communications: The ABCs of Building Trust...Paul Webb
• Are You Legally Compliant? Put Your F&I.Q. Knowledge to the Test...Chris Costello; Bruce Foster
• Closing Skills Workout: 46 Exercises to Become a Lean, Mean Closing Machine...Paul Cummings
• High Profitability, Low-Pressure F&I Sales: 100 Persuasive Things to Say After They've Said 'No'...James Ziegler
• How to Instantly Improve Sales Results at Any Dealership...Mark Tewart
• Improving Bottom Line in a Competitive Marketplace...Jan Kelly
• Rules of Engagement: Turning 'I'm Just Looking' into 'I've Got to Have It!'...David Martin

• Adapting to a Changing Service Environment...Larry Edwards
• Closing Sales on the Service Drive while Increasing Customer Satisfaction Scores and Maintaining High Customer Retention...Jeff Cowan
• Consolidating Separate Parts and Service Operations into a Single, Unified Fixed Operations Department...Richard Owen
• How to Successfully Recruit, Manage, and Retain the New Workforce of Generation Y Technicians...Kim McWaters
• Increasing Technician Proficiency through the Parts Department...Robert Atwood
• MORE Non-Traditional Solutions to Traditional Opportunities Lee Harkins
• Service Menu: The Key Element of Service Marketing...Ted Ings
  The Road to a Sale: Selling More Service, Selling More Cars!...Charlie Polston

Track 5 - Human Resource Management and Development

• Effective Employee Evaluations...Greg Churchman
• Five People-Principles that Always Produce Desired Results...Art Niemann
• Hiring for Success: The Right Person, In the Right Position, Managed the Right Way...Art Niemann, Jr.
• Morons, Misfits, and Moochers: Six Steps to Stop or Correct Poor Performance...Dave Anderson
• Seven Key Coaching Strategies to Turn Salespeople into Sales CHAMPIONS...Jimmy Atkinson
• The Top Ten Employment-Related Mistakes That Automobile Dealers Make and May Not Recognize...James Hendricks
• What Smart Dealers Know About Recruiting And Retaining 'Hair On Fire' Sales People!...Jim Jacobus

Track 6 - Technology - Combining Clicks and Bricks

• How to Use eBay to Sell Parts and Vehicles...Cameron Johnson
• Internet Advertising Best Practices: How to Market and Sell More Cars Online...Jack Simmons
• Maximizing the Return on Your Technology Investments...Mark Blosser; Jim Messner
• Technical Security: Protecting Your Dealership's Information Assets...Mike Del Giudice

General Sessions

• Gaining the Edge! Inspiring People to Take Action and Make a Difference...Chip Eichelberger, CSP

• Best of Dealer 20 Group Ideas: 2006 Edition...Brad Lawson; Dick Parrish
• Help - I've Got Kids in the Business!...Ricci Victorio; Hugh Roberts
• How to Create a 'Super Controller'...Sandi Jerome
• Top Five Ways to Avoid Regulatory and Compliance Attacks...Panel
  

• Catch 'Em and Keep 'Em: Earning Customer Loyalty from the First Encounter...Joanne Smikle
• Extreme Makeover: Revitalizing Your Used-Car Advertising...Dorthy Miller Shore

Track 3 - Vehicle Sales - Performance and Profitability

• A Quick Fix for Your Used-Car Department: Four Unique Strategies that will Dramatically Change Your Business...Tommy Gibbs
• Advanced Business Communications: The ABCs of Building Trust...Paul Webb
• High Profitability, Low-Pressure F&I Sales: 100 Persuasive Things to Say After They've Said 'No'...James Ziegler

• Adapting to a Changing Service Environment...Larry Edwards
• Closing Sales on the Service Drive while Increasing Customer Satisfaction Scores and Maintaining High Customer Retention...Jeff Cowan
• Increasing Technician Proficiency through the Parts Department...Robert Atwood
• MORE Non-Traditional Solutions to Traditional Opportunities Lee Harkins

Track 5 - Human Resource Management and Development

• Five People-Principles that Always Produce Desired Results...Art Niemann
• Morons, Misfits, and Moochers: Six Steps to Stop or Correct Poor Performance...Dave Anderson
• What Smart Dealers Know About Recruiting And Retaining 'Hair On Fire' Sales People!...Jim Jacobus

Track 6 - Technology - Combining Clicks and Bricks

• Internet Advertising Best Practices: How to Market and Sell More Cars Online... Jack Simmons
• Technical Security: Protecting Your Dealership's Information Assets... Mike Del Giudice

General Sessions

• Gaining the Edge! Inspiring People to Take Action and Make a Difference...Chip Eichelberger, CSP